Smart business leaders understand that the trends in technology continue to change rapidly. Although the consumer market heavily drives the technology industry, enterprise markets are adjusting to the demand for mobility and seamless collaboration as well. With the transparency of the internet and social media, companies are on their toes ensuring that they efficiently address the needs of customers and prospects.
Companies must take their communication efforts to the next level. The office phone system and voice technology that a company uses is at the forefront of customer service technology both internally and externally. Improving productivity internally means making every objective, task, and effort as seamless as possible. For customer service representatives, having a high-standard phone system that includes capabilities with accessories such as headsets can mean a big difference in production every year.
Just as a business card, a website, or the first handshake leaves a great first impression, it is vital that companies not neglect their phone system as equally important. Prospects are calling to inquire about a consultation, current clients are contacting your company for support, and vendors are reaching out to your company about a great opportunity. The sooner their call is received and handled, the better the impression. If a prospect remains on hold for a significant period, he or she must wonder if it will be the same when they need assistance with the product or service. Customers are sensitive to long hold patterns, being transferred to too many departments or being the victim of bad internal communication infrastructure. Meanwhile, they also appreciate seamless communication, especially when their needs are addressed rapidly.